We have a 14-day return policy, which means you have 14 days after receiving your item to request a return through our online returns centre page. You can always contact us for any return questions at firstname.lastname@example.org Please note returns can only be made using Royal Mail as we use a PO Box address that is only serviced by Royal Mail UK. Any parcels sent by third party couriers (DHL, Hermes, DPD etc.) will not be delivered and may be redirected back to you.
Once your return request has been approved your return parcel must be sent and received back to us within 14 days of the return request approval date. If you return a parcel after the 14 days your parcel may not be processed and you will need to pay for any charges to return the item back to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with all tags. You’ll also need your order number. Please note, all our items come with a return ribbon. Once the return ribbon has been removed, we will not accept return or exchange.
To start a return, you can contact us at email@example.com with the above information. If your return is accepted, our friendly team will send you instructions on how and where to send your package. Once we receive your package and it is approved your refund will be processed and can take up to 14 business days. Returns must be requested through our returns portal and can not be requested over email.
We also do not cover any duty/taxes/custom fees that may incur with international shipments. If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
For identical items (same size) where 2nd discounted item applies, at the point of refund, if one item is returned, the discounted price will be refunded.
All discounts are subject to approval and change by Tahlira LTD and any final decisions on discount policies are made by Tahlira LTD.
BREXIT AND CUSTOMS UPDATE
Taxes and customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges differ from country to country and are set by your local government. Tahlira LTD is not responsible for any additional taxes and custom charges that are payable during the shipment of your order.
These charges will be payable on arrival and will not be charged at the checkout. We recommend contacting your local customs authorities for details on your tax before you commit to purchase.
If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
Damages and issues Please inspect your order upon reception and contact us immediately and within 24 hours of the item being delivered to you, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we have paid for free return shipping for a faulty item(s) we will inspect the item(s) upon delivery back to our returns centre. If the item(s) returned back to us does not have a defect we reserve the right to deduct the free return shipping cost from your refund.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund should appear on the bank account you used to pay within a few hours. However in some cases it can take up to 10 days.
Discounts The 'Buy one, get second item 30% off' discount means that the cheapest item in your basket will be discounted under this offer.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs. We do cover return postage if your item is faulty and you can provide evidence of this through contacting us on firstname.lastname@example.org. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please note we refund the full amount for the item except delivery, this includes special delivery of which the item price will ONLY be refunded in full but not the postal fee. Please feel free to reach out to email@example.com