We also do not cover any duty/taxes/custom fees that may incur with international shipments. If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
For identical items (same size) where 2nd discounted item applies, at the point of refund, if one item is returned, the discounted price will be refunded.
All discounts are subject to approval and change by Tahlira LTD and any final decisions on discount policies are made by Tahlira LTD.
BREXIT AND CUSTOMS UPDATE
Taxes and customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges differ from country to country and are set by your local government. Tahlira LTD is not responsible for any additional taxes and custom charges that are payable during the shipment of your order.
These charges will be payable on arrival and will not be charged at the checkout.
We recommend contacting your local customs authorities for details on your tax before you commit to purchase.
If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately and within 24 hours of the item being delivered to you, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we have paid for free return shipping for a faulty item(s) we will inspect the item(s) upon delivery back to our returns centre. If the item(s) returned back to us does not have a defect we reserve the right to deduct the free return shipping cost from your refund.
If your tracking number for your order is showing as 'Delivered', however you believe it has not been delivered to you, you (the customer) must inform us of this within 14 days of this 'Delivery date' shown so that we can investigate this further, any requests made for lost parcels after 14 days can not be processed by us.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund should appear on the bank account you used to pay within a few hours. However in some cases it can take up to 10 days.
Discounts
The 'Buy one, get second item 30% off' discount means that the cheapest item in your basket will be discounted under this offer.
We're unable to cover return postage costs. We do cover return postage if your item is faulty and you can provide evidence of this through contacting us on info@tahlira.com. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please note we refund the full amount for the item except delivery, this includes special delivery of which the item price will ONLY be refunded in full but not the postal fee. Please feel free to reach out to info@tahlira.com