Refund policy

UK, Europe and USA Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return through emailing us at info@tahlira.com. You can always contact us for any return questions at info@tahlira.com Please note returns can only be made using Royal Mail as we use a PO Box address that is only serviced by Royal Mail UK. Any parcels sent by third party couriers (DHL, Hermes, DPD etc.) will not be delivered and may be redirected back to you.

For any international returns, please use your local courier to send back your parcel. For example, for USA returns please use USPS only. 

Once your return request has been approved your return parcel must be sent and received back to us within 14 days of the return request approval date. If you return a parcel after the 14 days your parcel may not be processed and you will need to pay for any charges to return the item back to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with all tags. You’ll also need your order number. Please note, all our items come with a return ribbon. Once the return ribbon has been removed or tampered with, we will not accept return or exchange.

To start a return, you can contact us at info@tahlira.com with the above information. If your return is accepted, our friendly team will send you instructions on how and where to send your package. Once we receive your package and it is approved your refund will be processed and can take up to 14 business days.

When your return has been requested please ensure that you check that further return instructions have been sent to you, these emails can end up in your junk or spam folders. If you do not find any emails from us regarding your return or you are having any issues with your return, it is the customer's responsibility to inform us as soon as possible within the 14 day return period so we can still process this for you. If you inform us outside of the return period of any issues requesting your return, receiving further instructions email or any other issues with your return we will not be able to process these.

Bangladesh Return Policy

We want you to be completely satisfied with your purchase. In the event that you need to exchange a product, please adhere to the following guidelines:

Exchange Only:

We offer exchanges only for products purchased in the Bangladesh market.

Notification Period:

To initiate an exchange, please contact us within 72 hours of receiving your order. Any exchange requests beyond this timeframe may not be considered.

Cash on Delivery (COD) Exchanges:

For Cash on Delivery orders, exchanges will only be facilitated before accepting the delivery. Once the delivery is accepted, no refunds or exchanges will be processed for COD transactions.

Conditions for Exchange:

The item must be in its original condition, with all tags and packaging intact.

Proof of purchase, such as the order confirmation or receipt, is required for all exchange requests.

Process for Exchange:

Please message us through the appropriate channels, providing details of the product and the reason for exchange.

Our customer support team will guide you through the exchange process.

Refunds:

We do not offer refunds. Exchanges for eligible products are the only form of resolution.

Thank you for choosing us. We appreciate your understanding and cooperation with our return policy.

Further information

We also do not cover any duty/taxes/custom fees that may incur with international shipments. If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.

For identical items (same size) where 2nd discounted item applies, at the point of refund, if one item is returned, the discounted price will be refunded. 

For any orders where 2nd discounted item applies or any other promotion, at the point of return and refund, if one item is returned, the full price will be charged on the item kept by customer. Tahlira LTD reserves the right to withdraw promotions and discounts at any time.

All discounts are subject to approval and change by Tahlira LTD and any final decisions on discount policies are made by Tahlira LTD.  

BREXIT AND CUSTOMS UPDATE

Taxes and customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges differ from country to country and are set by your local government. Tahlira LTD is not responsible for any additional taxes and custom charges that are payable during the shipment of your order.

These charges will be payable on arrival and will not be charged at the checkout.
We recommend contacting your local customs authorities for details on your tax before you commit to purchase.

If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.